Quality Assurance & Returns
At The Carat Lab, we are committed to delivering exceptional quality lab-grown diamond jewelry. Every piece is custom-made with precision and care, ensuring that you receive a product that meets the highest standards of craftsmanship.
Our Commitment to Quality
- We use high-quality lab-grown diamonds, never compromising on brilliance, durability, or value.
- Each piece goes through a thorough quality control (QC) process at our workshop before being delivered to you.
- Our team ensures that every detail, from diamond selection to setting, meets our strict standards before shipping.
Returns & Quality Assurance
Because each order is custom-made to your specifications, we do not accept returns based on preference changes. However, your satisfaction is our priority, and we stand by the quality of our jewelry.
If you encounter a genuine quality issue—such as a defect in craftsmanship or concerns about the diamonds used—we will:
✅ Offer a full refund, OR
✅ Reproduce the entire piece with a new set of diamonds at no extra cost.
To initiate a quality review, please contact us within 3 days of receiving your order, providing detailed photos and a description of the issue. Our team will assess the concern and provide the best possible resolution.
Our Quality Guarantee
At The Carat Lab, we don’t cut corners. We do not use cheap lab-grown diamonds—only those that meet our strict quality standards. Every order is handcrafted with expert attention to detail, ensuring that you receive a timeless, high-quality piece.
If you have any questions or need assistance, feel free to reach out to our team—we’re here to help! 💎✨
