Terms and Conditions

Welcome to The Carat Lab! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website ("Site") or purchasing products, you agree to comply with and be bound by these Terms. Please read them carefully.

  1. General Information
  • The Carat Lab is an online platform offering lab-grown diamond jewelry and related services.
  • By using this Site, you confirm that you are at least 18 years old or have the legal capacity to enter into this agreement.
  1. Products and Services
  • Product Descriptions: We strive to provide accurate descriptions of our products. However, slight variations in size, color, and appearance may occur.
  • Availability: All products are subject to availability. We reserve the right to discontinue any product without notice.
  • Custom Orders: For bespoke or customized orders, specific terms and conditions may apply, which will be communicated at the time of purchase.
  1. Pricing and Payment
  • Prices: All prices are listed in AED and are subject to change without prior notice.
  • Taxes: Prices do not include applicable taxes, duties, or fees, which will be added at checkout.
  • Payment Methods: We accept major credit cards, debit cards, and other payment methods as listed on our Site. Payment must be completed at the time of purchase.
  1. Shipping and Delivery
  • Shipping: We offer domestic and international shipping. Delivery times and costs depend on your location and the shipping method selected.
  • Delays: The Carat Lab is not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.
  • Risk of Loss: Once your order is shipped, the risk of loss or damage passes to you.
  1. Returns and Refunds
  • Eligibility: Returns are accepted within 30 days of delivery for non-customized items in their original, unused condition.
  • Exclusions: Customized or engraved jewelry is not eligible for returns or refunds unless defective.
  • Process: To initiate a return, contact our support team at info@thecaratlab.ae   Refunds will be processed to the original payment method.
  1. Warranty
  • The Carat Lab offers a limited warranty on all products against manufacturing defects. This warranty does not cover wear and tear, accidental damage, or misuse.
  1. Intellectual Property
  • All content on this Site, including text, images, logos, and designs, is the property of The Carat Lab and is protected by intellectual property laws. Unauthorized use is prohibited.
  1. Privacy Policy
  • Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
  1. Limitation of Liability
  • To the fullest extent permitted by law, The Carat Lab is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site, products, or services.
  1. Governing Law
  • These Terms are governed by the laws of [jurisdiction]. Any disputes arising from these Terms will be resolved exclusively in the courts of [jurisdiction].
  1. Changes to Terms
  • We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site.
  1. Contact Us

If you have any questions about these Terms, please contact us at:

Thank you for choosing The Carat Lab. We look forward to serving you!